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Trust the Process…
The head, heart, hand process is a holistic way to facilitate that involves honouring people’s various ways of understanding, experiencing, and behaving. By using this approach, facilitators assist in creating connections between our different ways of “knowing”. Every person’s path is unique and facilitators play a key role in guiding individuals and groups to awareness that resonates with their minds, hearts, and purposeful actions.


Head knowledge or way of understanding relates to what we comprehend on a cognitive level and what our senses (i.e., smell, see, taste, touch, and hear) are noticing.

Heart knowledge or way of understanding refers to what we feel, value, and believe. This is where we personalize and make meaning out of information.

Hand knowledge/way of understanding describes how utilize and apply what we know and includes aspects such as our skills, strategies and and types of activities.
At Creating Connection, we believe that facilitation can play a significant role in supporting personal and professional growth for both individuals and groups. We offer a wide range of courses and workshops that cater to learners of all levels and backgrounds. We are experienced, knowledgable instructors, dedicated to helping you achieve your goals, whether you're looking to improve engagement in your staff meetings, run group programs for a business, or create more interesting and collaborative workshops. Join us today and discover the transformative power of becoming an effective facilitator.

This training is a culmination of our many years of experience and education. Through our passion and collaborative work together, we have synthesized key concepts and offer hands-on learning activities to guide people in the art and science of facilitation. Our Head, Heart, Hand approach supports participants to not just logically uderstand what it means to be a facilitator, but to embody the spirit of a facilitator with skills and tools to navigate group dynamics.
Checkout our Learning Opportunities section to find a training that works for you!

Nobody's Perfect is a well established and researched early years parenting program that is offered across Canada and internationally. Carmen and Connie are Nobody's Perfect Master Trainers, who have trained thousands of service providers - both in-person and virtually.
This is a 4 day training in-person and 4.5 day training online.
Contact us if you would like to offer a Nobody's Perfect training for your organization.
Checkout our Learning Opportunities section to find a training that works for you!

Help your workplace to become a place where people are passionate about their work and are committed to common goals, visions, and outcomes. Gain skills and tools to build meaningful team connections and create a safe and productive work environment culture for everyone.
Contact Carmen by email at carmen@creating-connection.ca for more information on how to take your organization or team to the next level.

With over 60 years of combined facilitation experience, we offer a variety of facilitator training opportunities that can be customized to suit organizations and community needs. Topics include:
- Principles of Adult Learning
- Stages of Group Development
- Experiential Learning
- Learning Styles
- Facilitation Skills & Tools
- Self-regulation & Co-regulation
Contact us if you would like to develop and offer a training to fit specifically for your group or organization.

We love to support individuals, groups, and communities to thrive. Coming from a strengths-based, participant centred approach, we can support you to harness your strengths, build on skills and enhance you tools and strategies to reach your individual and group potential.
Contact us for a free consultation to explore how we can support you or your group through the processes of community development, and leadership mentoring.

Grounded in empathy, compassion, acceptance, partnership, and empowerment, Motivational interviewing (MI) is a collaborative, goal-oriented communication style designed to strengthen a person’s own motivation and commitment to change. It is a person-centered, guiding approach that helps people resolve mixed feeling about behaviour change. We offer MI Introductory, Intermediate, Advanced and Train-the Trainer Courses.
Contact us if you would like to offer a Motivational Interviewing training for your organization.

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